FREQUENTLY ASKED QUESTIONS

 

POSTAGE:

  • Postage ranges from £3 to £8.50 with a choice of Royal Mail and DPD.

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WAX MELTS:

  • Only use a burner suitable for wax melts.

  • There must be sufficient space between tealight flame and bowl or the fragrance oil will burn off too quickly and may produce a vapour.

  • Always follow the instructions that come with your burner.

  • Check your burner before every use for damage. Do not use your burner if damaged.

  • Damage may be caused to some surfaces, take necessary precautions when burning wax melts.

  • Electric Burners: Place melt into bowl of burner and follow instructions for your burner.

  • Tealight Burners: Place a melt in the bowl of your burner, light a tealight candle and place as appropriate for your burner. Follow candle safety rules.

  • Do not add water to your burner.

  • Do not overfill the bowl of your burner.

  • You can reheat your wax melts until you can no longer smell the fragrance.

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CANDLES:

  • Always burn candles until the majority of the surface is melted otherwise tunneling may occur.

  • Do not burn for more than 4 hours at a time.

  • Check jar for damage before each burn. Do not burn if jar is damaged.

  • Always trim wick to 5mm before each burn. Failure to do so may result in a large and dangerous flame.

  • Never leave a burning candle unattended.

  • Place on a suitable, flat surface.

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FRAGRANCE DIFFUSER & REFILL OILS

  • Take care not to spill liquid as it may cause damage to some surfaces.

  • If liquid comes into contact with skin, wash immediately. If irritation occurs, seek medical advice.

  • Place diffuser on a suitable, flat surface.

  • Do not place near a heat source.

  • If using reeds then carefully flip them when you can no longer notice the fragrance.

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All fragranced products are labelled with their own unique warning labels. Do not mix different fragrances as this will invalidate the warning labels.

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