FREQUENTLY ASKED QUESTIONS

 

POSTAGE:

  • Postage ranges from £3 to £8.50 with a choice of Royal Mail and DPD.

WAX MELTS:

  • Only use a burner suitable for wax melts.

  • There must be sufficient space between tealight flame and bowl or the fragrance oil will burn off too quickly and may produce a vapour.

  • Always follow the instructions that come with your burner.

  • Check your burner before every use for damage. Do not use your burner if damaged.

  • Damage may be caused to some surfaces, take necessary precautions when burning wax melts.

  • Electric Burners: Place melt into bowl of burner and follow instructions for your burner.

  • Tealight Burners: Place a melt in the bowl of your burner, light a tealight candle and place as appropriate for your burner. Follow candle safety rules.

  • Do not add water to your burner.

  • Do not overfill the bowl of your burner.

  • You can reheat your wax melts until you can no longer smell the fragrance.

CANDLES:

  • Always burn candles until the majority of the surface is melted otherwise tunneling may occur.

  • Do not burn for more than 4 hours at a time.

  • Check jar for damage before each burn. Do not burn if jar is damaged.

  • Always trim wick to 5mm before each burn. Failure to do so may result in a large and dangerous flame.

  • Never leave a burning candle unattended.

  • Place on a suitable, flat surface.

FRAGRANCE DIFFUSER & REFILL OILS

  • Take care not to spill liquid as it may cause damage to some surfaces.

  • If liquid comes into contact with skin, wash immediately. If irritation occurs, seek medical advice.

  • Place diffuser on a suitable, flat surface.

  • Do not place near a heat source.

  • If using reeds then carefully flip them when you can no longer notice the fragrance.

All fragranced products are labelled with their own unique warning labels. Do not mix different fragrances as this will invalidate the warning labels.

PRIVACY

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